Return and Exchange

30 Day Return and Exchange Policy. To ensure you are confident about your purchases, we have an exclusive 30 Day Return and Exchange Policy which gives you enough time to be in no doubt that you've made the right decision.

This policy is applicable to products sold through www.Pdfjewel.com except for ones that have been customized or engraved and Gold Coins.

Please note that returns are valid only if you send us the product within 30 days of the date of receipt of product. The refund for the same will be processed through either NEFT, Bank Transfer, Transfer back to Credit Card, etc. based on the mode of payment used.

CONDITIONS

The product should be original and accompanied with Original Product Certificate and Original Invoice, Bills for all Return and Exchange

In case the customer cannot produce the original certificate, www.Pdfjewel.com will send the product to the Lab for recertification before processing the Return/ Exchange under 30 Day Return and Exchange policy. The shipping cost and the cost of such certification shall be borne by the customer.

All requests for 30 Day Return and Exchange Policy have to be made at the Customer Care team of www.Pdfjewel.com at +91-9871068838 or email at pdfjewelpvtltd@gmail.com

Please note that products purchased at www.pdfjewel.com cannot be returned or exchanged at our office address for availing the 30 Day Return and Exchange Policy.

Items that have been reworked by third party jeweler, made to order pieces, customized designs or pieces with personalized engraving cannot be returned or exchanged.

Lifetime Exchange and Buy-Back

In case you have a change of heart and wish to return the product to us after 30 days, we'll happily exchange it for you or offer you a refund basis the invoice value and the current market value.

Lifetime Exchange and Buy-Back is offered as per the following conditions:

The product should be original and accompanied with Original Product Certificate and Original Invoice for all Exchange and Buyback

In case the customer cannot produce the original certificate, www.Pdfjewel.com will send the diamond to the Lab for recertification before processing the Exchange/ Buyback. The shipping cost and the cost of certification shall be borne by the customer.

Customers can either call our Customer Care team at +91-9871068838 or email at pdfjewelpvtltd@gmail.com.

Jewellery product consisting of studded Diamonds would be exchanged or bought back at 90% of the invoice value minus VAT.

Gold Coins and Plain Gold Jewellery would be exchanged at the prevailing rate of gold (Rate of Gold X Weight of Gold). No making charges/ stamping charges/ design charges will be paid.

In all cases, the current market value of diamonds and the current rate of gold will be determined by PDF JEWEL PVT LTD. And www.pdfjewel.com

Shipping charges for such Exchange/ Buyback shall be borne by Customer

Lifetime Warranty is offered as per the following conditions:

The product should be original and accompanied with Original Product Certificate and Original/ Copy of Invoice.

Customers can either call at +91-9871068838 or email at pdfjewelpvtltd@gmail.com.

We cover manufacturing defects and offer Rhodium polishing, stone tightening and other services which enhance the life of the jewellery that suffers the daily wear and tear.

However, the policy is deemed void if any other jeweller apart from PDF Jewel pvt ltd. works on it.

Shipping charges for such requests shall be borne by Customer.

Please complete the form below to request an RMA number.

Order Information

* First Name:


* Last Name:


* E-Mail:


* Telephone:


* Order ID:


Order Date:

Product Information & Reason for Return

* Product Name:

* Product Code:

Quantity:
* Reason for Return:
Product is opened:


Faulty or other details:
Enter the code in the box below: